Program Rules
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Lifeline is only available to subscribers who can prove their eligibility. When you apply for Lifeline, you must show proof of participation in a qualifying program or proof of income.
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Every year, USAC will check to confirm you still qualify. If we cannot confirm you qualify, you will receive a letter in the mail and may also receive reminders by mail or pre-recorded messages on your phone. If you are asked to recertify, you must do so within 60 days, or you will lose your Lifeline benefit.
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If you change your address, no longer qualify for Lifeline, or more than one person in your household gets Lifeline, notify your company within 30 days.
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Only one discount is allowed per household. A “household” is a group of people who live together and share income and expenses.
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If your Lifeline service is free, you must use it at least once every 30 days to maintain your service. If you don’t, you will get a 15-day notice to use it or it will get turned off.
It is against the law to lie on any Lifeline-related forms or questionnaires.